Refund and payment policy | The Awake Revolution

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Refund & payment plan policy

1. No Refund Policy

We do not offer refunds on:

Single sessions, packages or consulting services.
Online courses, classes, digital products
Programs, memberships.

2. Payment plans & Financial Commitment

Choosing a payment plan is a commitment to pay the full agreed amount for the service, program, or package. Payment plans are final and non-refundable.
Payment plans are NOT subscriptions—they are an agreement to pay in installments for a service or program in full.
Clients are responsible for completing all scheduled payments, even if they choose not to continue or complete the program.
Stopping participation does not cancel financial responsibility for remaining payments.
Failure to complete payments may result in suspension of access to services, legal recovery of outstanding balances, or additional fees for late/non-payment.
No refunds will be issued for payments made towards a payment plan.

3. Chargebacks & Payment Disputes

By purchasing services from The Awake Revolution Ltd., you agree to honour all payments and not initiate chargebacks or payment disputes through your bank or payment provider.
Chargebacks filed in violation of our no-refund and payment plan policies will be considered a breach of contract.
If a chargeback is initiated, we reserve the right to:
- Dispute the chargeback with evidence of the agreed terms.
- Terminate access to any remaining services until the matter is resolved.
- Pursue legal action and/or debt collection for the outstanding balance.
If you believe there is an issue with your payment, please contact us directly at marie@theawakerevolution.com to resolve the matter before filing a dispute.

4. Rescheduling & Cancellations

Sessions can be rescheduled with at least 48 hours notice.
Missed sessions will not be refunded.

5. Complaints & Dispute Resolution

We strive to provide the highest level of service, but if you have concerns or a complaint, please follow the process below:

Contact Us First – Email us at marie@theawakerevolution.com with full details of your complaint.
Response Time – We will acknowledge your complaint within 3 business days and aim to resolve it within [5] business days.
Resolution Process – If further investigation is required, we will provide an update on the expected timeframe.
Escalation – If you are not satisfied with our response, you may escalate your complaint by requesting a formal review.

We are committed to handling complaints fairly and transparently. However, disputes regarding our no-refund policy or payment plan obligations will be handled in line with our Terms & Conditions and policies.

6. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail marie@theawakerevolution.com